Refund policy
Please review your order upon delivery. Return requests must be submitted within 3 days of receiving your order.
Refund Policy
At NOVELLE, we want you to love every purchase. If you’re not completely satisfied, we’re happy to accept eligible returns under the following conditions.
Returns
Returns are accepted within 3 days of delivery.
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition
- With all original tags attached
- Free of stains, odors, perfume, makeup, or damage
Items that do not meet these requirements cannot be returned.
Final Sale Items
The following items are final sale and cannot be returned unless they arrive damaged or incorrect:
- Gift cards
- Clearance or final sale items
Limited Drop Collections
Many NOVELLE collections are produced in limited quantities.
Limited Drop items may be returned within 3 days of delivery only if they meet all return requirements listed above.
We cannot guarantee that sold-out items will be available for exchange.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at jahelgarza1@gmail.com. Please include your order number and photos of the item and packaging.
We’ll work quickly to resolve the issue.
Refunds
Once your return has been received and inspected, we’ll notify you of the approval status.
Approved refunds will be issued to your original payment method.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return your eligible item and place a new order.
Local Pickup Orders
Orders picked up in Green Bay follow the same 3-day return policy.